At Koitoto, your privacy is not merely a legal obligation — it is our core value. This document clearly and honestly explains how we collect, use, and protect your personal information as a member of our platform.
The way we handle your data is built on six fundamental principles that cannot be compromised.
All data transmitted between your device and Koitoto's servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's major banks.
Your personal information is not sold, rented, or shared with any third party for marketing purposes. Your data belongs entirely to you.
Your data is stored on servers protected with strict access controls, continuous monitoring, and secure backups across multiple locations.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our team and we will respond within 72 hours.
Koitoto only collects data that is genuinely necessary to operate the service — not excessive data gathered purely for analytics purposes.
The koitoto privacy policy complies with international data protection standards, ensuring your privacy rights are upheld in line with global best practices.
This Privacy Policy explains how Koitoto ("us", "our platform") collects, uses, stores, and protects your personal information when you use our website, mobile app, and all services we offer.
By registering an account or continuing to use the services Koitoto, you agree to the terms stated in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
This Policy applies to all registered members, website visitors, and koitoto mobile app users regardless of your location.
We update this Privacy Policy from time to time. Any significant changes will be communicated via an in-platform notification or email to the address you registered.
Koitoto only collects information that is strictly necessary to provide a safe, legitimate, and quality service. Below are the categories of data we collect:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account registration & KYC | 5 years after account closure |
| Financial Data | Deposit & withdrawal processing | 7 years (audit requirement) |
| Usage Data | Service improvements | 2 years |
| Technical Data | Security & Anti-Fraud | 12 months |
| Support Communications | Customer service records | 3 years |
Data collected by Koitoto used solely for the following purposes:
Koitoto never using your data to sell to advertisers, share with other platforms without your consent, or for any purpose outside the scope of our services.
Koitoto does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information:
We work with trusted third-party service providers to handle payment processing, identity verification, and technical infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
Koitoto may disclose personal information if required by law, court order, or a legitimate law enforcement agency. In such cases, we will notify you in advance unless prohibited by law from doing so.
Koitoto never shares data with entities that are not directly involved in the operation of our platform. If you receive any communication claiming to be from Koitoto but requesting sensitive information, please report it to our support team immediately.
We continuously invest in security infrastructure to keep your data safe. The technical protection measures we employ include:
While we take all reasonable steps to protect your data, no security system is completely foolproof. We encourage you to take your own protective measures as well, such as using a strong and unique password for your Koitoto account.
Koitoto uses cookies to enhance your experience on our platform. Below are the types of cookies we use:
These cookies are required for the platform's core functions — such as maintaining your login session and ensuring account security. They cannot be disabled without affecting core platform functionality.
These cookies help us understand how players use the platform — which pages are visited most often, time spent, and technical issues that need to be resolved. This information is collected in aggregate and does not identify you individually.
These cookies store your preferences such as language, display theme, and other personal settings to ensure a more comfortable experience on your next visit.
You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
As a member Koitoto, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team and we will respond within 72 working hours.
You have the right to request a copy of all personal data we hold about you.
If your data is inaccurate or incomplete, you have the right to request a correction.
You may request deletion of your personal data, subject to legal requirements.
You may request that we restrict the processing of your data in certain situations.
You may request your data in a machine-readable format for transfer.
You may object to the processing of your data for specific purposes such as direct marketing.
Koitoto reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology, or our business operations. Any significant changes will be communicated via:
Continued use of the platform Koitoto after the effective date of changes will be considered acceptance of the updated Privacy Policy. The last updated date is always displayed at the top of this document for your reference.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the koitoto support team is available 24/7 via live chat within the platform.
Koitoto is committed to protecting every member's privacy. Register today and enjoy a safe, fair, and personalised gaming experience — with your data under your own control.